Help and Support Channels
A one hour Ticket Resolution Warranty
Our customer help and support team is available 24x7x365 to reply to all of your assistance requests. Every single ticket you send out to us is going to be replied to within no more than 1 hour. If your case demands the aid of an admin, we’ll address the ticket to the person on shift and will notify you that the problem is under control.
Top–quality Tech Assist Service
We’ll be online for you day and night to provide you with advices and technical support and also to help you with any issue that you might stumble upon as you are dealing with your virtual server. We’re able to help you with all pre–installed programs, like your OS, server administration panel (dependent upon the VPS type) and the Online Control Panel designed solely by our company.
A Descriptive Help Section
An in–depth and frequently updated knowledge base is integrated into our custom–built Online Control Panel. It includes quick tips about how to perform all the general website supervision tasks. The Help section features descriptive how–to articles and reviews and step by step video lessons. You can reach the Help zone by hitting the Help or Video buttons in the top right corner of each Control Panel section.