1 hour ticket response
Our team of support engineers is focused on supplying fast answers to all your questions. We’ll review your ticket once it’s been delivered and will respond back to you with a solution to the problem within less than one hour after the client support ticket submission. Actually, our average helpdesk ticket response time is 20 minutes.
A First–Class Support Service
Each member of our client support team has several years of experience in the cloud website hosting field and most of them have been with us for at least five years. They all are ready to reply to all your requests in the most competent manner possible.
An Easy–to–Navigate Help Section
Incorporated into the Online Control Panel is an intuitive Help Center, which offers various sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account administration articles and site administration articles, check out our educational video tutorials or consult the F.A.Q. database.