Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You can find almost all the answers to your questions in the intuitive Help Center section built into your Online Control Panel. It features an in–depth database with commonly asked questions and detailed help articles written by our capable tech support team.

  • Top quality support service

  • How–To Video Clips

  • For users who would like to learn how to sort out a regularly experienced problem by watching a how–to video clip, we’ve added a collection of video tutorials to our Online Control Panel. All the how–to video clips are short and easy to comprehend. They offer visual demonstrations of different site administration activities.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 customer support service with a sixty–minute response time guarantee. A group of well–trained support engineers will be at your disposal to answer all the questions that you could possibly have. During non–busy periods, an answer will be provided within just 20 minutes.