Customer Support Channels
A 1–Hour Response Guarantee
All your help requests will be attended to in maximum sixty minutes after the ticket or e–mail has been submitted. If your issue calls for further assistance from an administrator, we’ll direct the support ticket or the e–mail to the person in charge, without delay and will leave a note to inform you that more time will be required for arriving at the optimal solution. And if you make use of our Managed Servers package, all of the server administration tasks included there will be carried out whenever you prefer.
A Topflight Customer Care Service
- We will be online for you round–the–clock to reply to any enquiries that you may have related to our Online Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated server. If you also require assistance with server management procedures, have a look at our Managed Servers package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services.
A User–Friendly Help Area
We have provided the Online Control Panel with a comprehensive knowledgebase, which features comprehensive explanations of its features and functionalities. Besides, we have shot detailed video tutorials that will further reveal to you how to carry out a particular task or solve a regularly encountered issue. The how–to articles and the tutorial videos are easily reachable from every section of the Online Control Panel through the Help and Videos buttons in the upper right corner.