24/7 Customer Support
Discover more about customer support and why it's hard to discover a web hosting provider which offers top-class support.
Being able to communicate with your cloud website hosting provider if you have any type of questions or experience any problems is important and how fast they will respond and take action is often essential, particularly if your website is business-oriented, as longer downtime can often mean losing potential clients. The support options are a way to distinguish actual providers from resellers. The second generally respond just to email messages or support tickets and you may need to wait for a day or maybe more so as to get an answer. When the issue involves a few replies, you could end up losing several days so as to have a simple problem fixed. Using the services of an authentic and reliable hosting provider, you will be able to get in touch with the support team at any time and get a prompt response no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of getting assistance promptly, so our cloud website hosting
services come with 24/7 tech support plus several means of contact. If you do not have an account yet, you can easily call us or use our live chat and speak with a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up getting a service which you can't use effectively. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. In contrast to the vast majority of providers that you can find today, we respond to all the tickets within 1 hour, so you won't have to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you select, you are able to take advantage of our 24/7 technical support services even on official holidays. All your sites will be available all of the time and so will we. With a lot of connection options, you can pick the best method to contact us and inquire about our services in case you don't have an account yet, or ask for assistance in case you are already our customer. You're able to give us a call, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have 1-hour response time guarantee, even though it hardly ever takes over 20 minutes to receive assistance irrespective of the nature of the problem. Using our customer and tech support services, we will be there for you anytime you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
When you use our VPS servers
, you will never have to wait for more than 1 hour to get assistance for any type of situation that you could have regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all tickets which you open through your billing Control Panel or emails which you send to our technical support team. Furthermore, we have local phone numbers in several countries around the world plus a live chat service where we are able to help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the various means of communication, so no matter what your question or issue is, there will always be somebody to help you out promptly. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will get quick support when you purchase a dedicated server
from our company. Our customer and technical support crews are accessible 24/7/365, so every time you open a ticket through your billing account or you send an e-mail message related to any kind of issue with the server or the pre-installed software on it at any time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs a longer period of time to be resolved or if it needs to be given to our admins, because it's easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.