In case you have a website, a problem might always show up and it doesn’t necessarily need to be connected to the web hosting service itself. For instance, something may go wrong when you update an Internet application or some vital data may be modified or erased by accident. No matter what the essence of the problem may be, you’ll need to get in touch with the respective customer service staff and ask them to recover a backup or to help you resolve the problem that you are experiencing. How timely they will do this will predetermine the span of time that your sites will be unavailable. For given sites like community web portals or web stores, a prolonged inaccessibility too often equals losing users and cash. This is why, it is extremely important for you to use the services of a hosting company that provides not only a very good help desk support service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reply time for any helpdesk ticket that you submit or any e-mail that you send is only 1 hour, even in case you contact us during weekends and legal holidays. Whatever the essence of your query or problem might be, we’ll lend a helping hand instantaneously and will provide you with the necessary info to sort out any problem with your websites. The actual reply time normally does not surpass fifteen to twenty minutes, which implies that you can just forget about waiting for hours and hours to get an issue sorted out or even worse than that – waiting one whole day only to obtain an answer that more information is needed whilst nothing’s solved. We will give you assistance in an instant simply because we realize precisely how invaluable time can be in the dynamic online world. The one-hour reply time guarantee applies to any billing or technical inquiry that you might have concerning our cloud website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team members will be at your disposal all the time and they’ll answer any trouble ticket that you open through your web hosting Control Panel within only 1 hour. The response time is guaranteed irrespective of whether you have a generic inquiry in regard to your semi-dedicated server or you bump into a certain challenge and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we’re available 24/7/365 to cope with any general, technical or billing issue. In case you contact us about anything that’s within our power, we will solve it before we reply to you, which goes to say that you will not have to wait for hours or days while the problem lingers. In case there is something that you need to do on your end, we will provide you with the required info – what possible solutions to try, what actions to take, etc.