A live chat is among the ways of communication provided by some web hosting suppliers as a part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of contact is faster in comparison to a support ticket and it makes it less likely to misspell or misunderstand a word compared to a phone call with a representative. In addition, if the trouble that you experience requires some time to be reviewed and dealt with, you are able to do something else in the meantime instead of just waiting, as you would have to do if you call. You can also take advantage of a live chat support service without charge as long as you have web access even when your web hosting supplier is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Cloud Website Hosting
In addition to the telephone and ticket support, our company provides live chat support as well. You're able to contact us every day, which includes weekends and holidays, and we can give you more information about the cloud website hosting that we offer if you are not a customer yet, or about basic and billing questions if you already have an account. Though for strictly tech issues you'll have to open a trouble ticket to our tech support, because such matters will require more time to be dealt with, you can still get in touch with us on our live chat for some technical details. For instance, we're able to help you set up an email address in your e-mail client or troubleshoot numerous issues, saving you time and effort. Even when our phone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we offer with all our semi-dedicated servers, you will be able to get the replies for any questions you have or get lots of problems dealt with instantly. Our chat service is online every single day, which means that you can get in touch with a representative even on holidays and weekends. In case you're unsure which plan would be better for your web sites or if our innovative cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. In case you are an active customer, you are able to obtain more info about account settings, billing issues and a number of common technical troubles you may experience, for example when you cannot set up an email account in a client on your PC. The live chat can save you time and effort no matter where you are or when you get in touch with us.