A ticketing system is the most widely used medium of communication that hosting providers offer to their customers. It’s typically part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to investigate or that needs to be escalated to a server admin. In this way, all responses given by either side will be kept in one and the same location in case somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to log in and out of no less than 2 accounts to execute a certain procedure or to touch base with the company’s client care team. If you desire to administer a handful of domains and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. Additionally, it might take substantial time for the hosting provider to answer your ticket request.