A ticketing system is the most widely used medium of communication that hosting providers offer to their customers. It’s typically part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to investigate or that needs to be escalated to a server admin. In this way, all responses given by either side will be kept in one and the same location in case somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to log in and out of no less than 2 accounts to execute a certain procedure or to touch base with the company’s client care team. If you desire to administer a handful of domains and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. Additionally, it might take substantial time for the hosting provider to answer your ticket request.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our cloud website hosting isn’t separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you will be able to access it at any moment with only a couple of clicks of the mouse, without needing to log out of your hosting account. The ticketing system features a quick-search field, which will help you trace virtually any ticket that you have already submitted, if needed. On top of that, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to tackle a given issue before you actually open a ticket. The response time is no more than 1 hour, which implies that you can receive prompt assistance whenever you need it and in case our client support staff recommends that you should do something within your hosting account, you can do it on the spur of the moment without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more efficient to manage everything in one single place, so we have incorporated a support ticket system into the custom-built Hepsia hosting Control Panel, which is available with each single semi-dedicated server account. This will enable you to manage the communication with our tech support team together with your server, which goes to say that you won’t need to memorize an additional user name for a separate admin dashboard. You will be able to submit a new ticket or to track down the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. Plus, you can go through older tickets using an intelligent search functionality or have a look at applicable FAQ articles, which include solutions to commonly encountered issues. The integrated trouble ticket system is monitored 24-7-365 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you.