Lots of individuals who start using their 1st hosting account, or change companies, usually have queries regarding how specific tasks are carried out or stumble upon difficulties when setting up various things such as e-mails, site settings, and so on. This is the reason why, lots of web hosts have prepared documentation with common questions and problems so as to help their clients get information swiftly and easily. As a result, the help desk support staff representatives can dedicate more time to real issues that particular customers may be experiencing, as the solution for the minor things will already be available online and customers will be able to easily solve them without having to get in touch with the customer service staff. Having comprehensive documentation is extremely important, particularly for new customers without any previous experience whatsoever, because the hosting service entails tons of features and lots of people can become baffled about what to do. A good knowledge base can both help you carry out the procedures that you need and discover how the web hosting service works as a whole.
Extensive Online Documentation in Cloud Website Hosting
Our cloud website hosting packages come with an elaborate knowledge base where you can find info about all the obstacles that you might possibly stumble upon and their resolutions. You can get to know how to set up and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your email client are accurate, but nevertheless you’re unable to send email messages, for instance. We’ve made every effort to be as comprehensive as possible and to cover all the available options so as to save you time and energy and to give you different solutions for each and every problem. The knowledge base contains informational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular features and functions in each Control Panel section, whereas if you’d like to see the entire article collection, you can go to the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come bundled with an extensive article library where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We have compiled it on the basis of the feedback that we’ve collected from our clients throughout the years and, hence, our articles touch on specific issues that you could stumble upon and suggest the most efficient means of fixing them, for instance getting an HTTP 500 error message or being unable to send emails from your personal computer even though you have the correct outgoing mail server settings. The articles are available in every Control Panel section and you can browse them whenever you wish. They can help you widen your knowledge not only about our platform, but also about the web hosting sphere in general, as they contain thorough guides and general info such as what file access permissions or cron jobs are.